Frequently Asked Questions (FAQ)

Product Information
Are your fragrances authentic?
All products are 100% authentic, sourced directly from Lalique’s official manufacturers.

How should I store my crystal pieces?

• Keep away from direct sunlight
• Display on stable surfaces
• Clean with microfiber cloth only
• Avoid extreme temperature changes

Ordering Process
What payment methods do you accept?

• All major credit cards
• PayPal
• Lalique gift cards
• Bank transfers (for wholesale)

When will my order ship?

• Processed within 1-2 business days
• Expedited options available
• Delayed during holiday periods

Shipping & Delivery
Do you offer international shipping?
Yes, to select countries with applicable customs fees.

How are fragile items packaged?

• Double-boxed with cushioning
• Special protective inserts
• Marked as “Fragile”
• Insurance included

Returns & Exchanges
Can I return opened fragrances?
No, for health and safety reasons we cannot accept returns of opened fragrance products.

What if my item arrives damaged?

• Contact us within 48 hours
• Provide photos of damage
• Keep all packaging materials
• We’ll arrange replacement

Product Care
How do I clean my crystal?

• Use lukewarm water
• Mild soap if needed
• Dry immediately
• Avoid harsh chemicals

Why does my fragrance smell different?

• Allow 24 hours after delivery
• Store properly (cool, dark place)
• Natural variations occur

Corporate Services
Do you offer bulk discounts?
Yes, for orders over 50 units. Contact our wholesale department.

Can I customize products?
Limited engraving services available for select crystal pieces.

Need More Help?
Our comprehensive Help Center contains detailed guides for all product categories.